If your firewall is blocking, you will see a not connected or blocked message / or error 401
Please open the following ports and allow traffic for WebSockets:
And add the following locations below to your whitelists:
Note these addresses can change as we expand our network, and will be updated here, but we do recommend whitelisting the domains as shown above.
188.8.131.52 (bi.ceejay.com) (Admin console)
184.108.40.206 (portal.backupintelligence.com) (Admin Web Portal)
Also when checking your firewall make sure you check all firewall rules at all of your locations including with your internet provider, including firewall rules which may be set on a schedule to run at different times of the day, or weekends.