If you have lost your password for CrashPlan in CeeJay Cloud, you can request a password reset using the web console.
Password reset links are only valid for one click, so if you open the link once or double-click, it immediately expires for all subsequent attempts.
Note usernames take the form of your full email address and must be valid and working. If your trial has expired or if your account is suspended you will be unable to reset your password. Also if you have had too many recent failed login attempts you will need to wait at least an hour before you request a password reset.
Tips For Creating A Secure Password:
- We recommend using a password that is at least eight characters long. Your password must use a minimum of five characters.
- We recommend using at least two numbers (123) or symbols ($%^).
- Choose a password that is easy to remember, because you will need to supply the password to manage your CrashPlan account or to change your password.
- Don’t use items that are easy for someone else to guess, such as names, words, dates, or your ATM PIN.
Less Secure Passwords:
More Secure Passwords: