If you need to change your billing / payment / invoice / account information please send us a support ticket to let us know the changes. As a security check we require your current information which we have on file:

  • Main Account Contact Name
  • Postal Address
  • Telephone Number
  • Email Address
  • Computer Names in CrashPlan PROe

If you are paying using Direct Debit you need to change these details yourself visiting https://gocardless.com/users/sign_in

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