Admin privileges are available for accounts to use on the web admin console for managing multiple users under a company organisation. You must ask us if you require an org admin account to do this, which can either be a brand new account or one of your existing accounts. An account with admin privileges is free to use
provided CrashPlan is not installed for any devices on this account.

Signing In

You can sign into your org admin account at

You will first see the main dashboard giving you an overview of your org's total storage and device usage, and the left menu dashboard. 

The left menu dashboard gives you an overview of your org and all your child orgs, all users both activated and deactivated, and all devices both activated and deactivated. These overviews allow you to remotely edit the settings for each CrashPlan installation for each user and check the backup progress for each user's device as if you were signed in as the users themselves. There is also a link to download the latest installers for all platforms.

Org Profile

If you click "Organizations" and then click "Active" from the dropdown, you will see your org listed, which you should click to access its profile. In the screenshot below you would click "Example Org".

Here you can get an overview of the org settings such as usage quotas and reporting schedules. These can be edited from the cog button at the top-right. By default the settings inherit from the parent root org managed by CeeJay, but you can deselect this option to change the settings if you wish. 

Scrolling down will also show the Device Backup Defaults. These will be applied automatically to all new users who join the org. 

If you click the cog button at the top-right you will be able to edit the Device Backup Defaults.

Again, you can choose to inherit from the parent root org or change the settings. You can also push out new default settings to all users of this org as shown below. Since this is a change to the settings you will need to deselect the option to inherit from the root org for this push command to show. See below.

Adding Child Orgs

You can add child orgs to the level under your main org, and these can have different org settings to the parent. 

First, from your main org profile click the cog button and then click "Add a Child Organization...". You should then be able to enter the name of the child org and click "Add".

Now if you click to list your active organisations from the left menu dashboard, and then click the arrow beside your main org you should see the child org drop down below it. 

These child orgs will have all the same functions as the parent orgs above them. You can also add child orgs below other child orgs for a second level and so on, depending on what your organisation requires.

Managing Users

The web admin console allows you to move users to different parent/child orgs as well as assign permissions to users.

To select a user profile, first click your active users from the left menu dashboard and then click the user you need from the list.

Now click the cog at the top-right of the user profile and click "Change Organization..."

Here, you can select the org you wish to move the user to. Child orgs will show their parent orgs in brackets for clarity. Once you've chosen your org click "Move" at the bottom-right and the user will be placed in that org. 

An org admin account also has the ability to grant these same admin privileges to other accounts. These privileges apply to the org the account is in plus all child orgs below this org. However, they do not apply to any parent orgs above.

To grant admin privileges to an account, first go the account's user profile and click "Edit..." from the cog button at the top-right. 

Now if you click the "Roles" tab you should be able to grant unique privileges to accounts that your account as an admin already has access to. More limited privileges are also available if necessary, and all assigned permissions are described at the bottom of this window. Select the privilege you need from "Available Roles" then click the arrows to move it over to the "Current Roles" list. Then click "Update User" when you're done, and the role should show in the user profile. 


The web admin console also allows you to view reports based on all of your orgs, users and devices. If you click the Reporting tab on the left menu dashboard and then click the type of data you need you can run a report and get an overview, which you can also export to a .csv file for use with spreadsheets.

If you wish to view more fields in the report on the web admin console you can do this by clicking the cog button next to the "Export All As CSV" button, which will show a window with check boxes for the fields you require.

Any .csv file you export will always contain all available field types.

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