Password Reset - Disabled By Default
For security, we can only reset a lost account password if you had authorised us to do so from your Account Settings beforehand, so please check this box if you require a password reset as we cannot do so otherwise. Without your password, your backup data cannot be accessed, and you would need to start a new account.
To enable password resets, click on the Account tab on the left of the Backup Intelligence client, then click the Account Settings option on the right of the client. In the settings window shown below, there should be a tick box that will enable password resets for your account. Click this to enable, then click OK.